Refund policy

Purchases through Paddle

This policy applies to FigureLane subscriptions purchased through Paddle, our merchant of record and authorised reseller. Payments and refunds are handled by Paddle under the Paddle Buyer Terms and Paddle Refund Policy. Read these alongside our terms of service.

Requesting a refund

Request a refund using the support link in your Paddle receipt or by visiting paddle.net and selecting Request refund. You can also contact support@embrella.app for help. Include your purchase email, transaction or order reference, payment date and reason for the request. Do not send card details, passwords or sensitive business documents.

Unless applicable law provides a refund or withdrawal right, payments are non-refundable. Paddle may consider discretionary requests made within 14 days of a transaction, including a subscription renewal, on a case-by-case basis. A request within that period does not guarantee a refund; Paddle may approve a full or partial refund or decline it. FigureLane does not offer an additional unconditional money-back guarantee.

Consumer rights and service problems

Nothing in this policy limits mandatory consumer rights, including applicable withdrawal rights or remedies for a service that is faulty, not as described or not fit for purpose. Eligibility and deadlines depend on your location and purchase; see the country-specific provisions in Paddle’s Refund Policy. Where applicable, statutory rights take priority over restrictions in this policy.

If a technical problem prevents you from using the features you purchased, contact support@embrella.app so we can investigate. If the issue cannot be resolved, contact Paddle with details of the problem and our response. You may exercise a statutory refund or withdrawal right without waiting for a support investigation.

Cancelling future renewals

Subscriptions renew automatically until cancelled. Use the manage-subscription link in your Paddle confirmation email to open the customer portal, or request cancellation at paddle.net. Cancel before the next renewal to avoid the next charge. Cancellation normally takes effect at the end of your current paid billing period, and access continues until then.

Cancelling does not automatically refund the current period or unused time. Renewal charges follow the same refund rules above, including any statutory rights that apply. Deleting your FigureLane account does not replace subscription cancellation; confirm cancellation first.

How approved refunds are paid

Paddle processes approved refunds to the original payment method where possible. Its policy provides for processing within 14 days of approval, with separate deadlines for applicable statutory withdrawals. Your payment provider may take additional time to display the funds. A refund ends access to the service covered by that payment; retain copies of important originals and exports.

Questions

For FigureLane product support, email support@embrella.app. For transaction, refund or cancellation help, visit Paddle buyer support. Data handling and deletion are explained in our privacy policy.