Terms of service

Using FigureLane

These terms cover use of the FigureLane website, business and firm workspaces, and shared upload links. Use the service only if you are authorised to act for your business or firm and handle the documents you upload. For questions, contact support@embrella.app.

What the service does

FigureLane helps small businesses and bookkeeping firms organise uploaded statements, receipts and invoices as structured records with checks, supporting evidence and exports. It assists preparation; it does not provide accounting, tax or legal advice.

Extraction and matching can be incomplete or incorrect. You are responsible for checking originals, correcting results, approving records and confirming that an export suits the destination accounting software.

Accounts and upload links

Keep account credentials secure and report suspected unauthorised access. Share monthly upload links only with intended recipients: anyone with a valid link can see its intake information and questions. Replace a link if it has been shared accidentally.

Do not use FigureLane to gain access to another workspace’s records, upload malicious files, overload the service or process material you are not entitled to handle.

Your documents and records

You retain your rights in the documents and records you provide. You permit FigureLane to store, process and display them as needed to run your workspace. You are responsible for having the permissions and lawful basis needed to upload and use them.

Data handling is described in our privacy policy. Remove material you no longer need, and contact us for account closure or broader deletion requests.

Availability and exports

Processing limits apply and the service may be interrupted for maintenance or technical failures. Keep copies of important originals and exported workbooks. Approval indicates your review decision; it is not a certification that the records are complete or error-free.

Subscriptions and payment

For subscriptions purchased through Paddle, Paddle is the merchant of record and authorised reseller responsible for payment collection, applicable transaction taxes and billing. Your purchase is also subject to the Paddle Buyer Terms presented at checkout. FigureLane provides the service and product support.

The selected plan, price, currency, billing interval and applicable taxes are shown before you confirm payment. Subscription charges are collected in advance and renew automatically at the displayed interval until cancelled. Any trial, discount or plan limits apply only as described in the offer and checkout. We will communicate price or subscription changes before they take effect and obtain consent where required by law.

Cancellation and refunds

You can cancel through the Paddle customer portal using the manage-subscription link in your purchase confirmation email, or request cancellation at paddle.net. Contact support@embrella.app if you need assistance. Cancel before your next renewal to prevent the next charge. Cancellation takes effect at the end of the current paid billing period, with access continuing until then unless a refund ends access earlier.

Cancellation does not itself refund an existing charge. Refund requests, including renewal payments and technical problems, are covered by our refund policy and Paddle’s Refund Policy. Closing your FigureLane account or stopping use is not a substitute for cancelling your subscription; confirm cancellation before requesting account deletion.

Website content

FigureLane’s branding and original website content belong to their respective rights holders. Your documents remain yours. Third-party software and linked websites are subject to their own licences and terms.

Changes and contact

We may update these terms as the service changes and revise the date above. Nothing here removes rights that cannot be excluded under applicable law. Email support@embrella.app if you need help or clarification.